Frequently Asked Questions
Everything you need to know about shopping with Runner.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own or checking our 'Fit Finder' tool for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your shipment's progress.
Are your materials sustainably sourced?
At Runner, we prioritize ethical manufacturing. 80% of our current collection is made from recycled polyester or organic cotton, and we aim for 100% sustainability by 2025.